Customer service

Good Start To 2013

Seems that 2013 will be another good year for me. First day of 2013, I got home and got a letter from IKEA, informing me that I won a backpack in a recent lucky draw. Apparently there was a lucky draw when I last went there, and I was picked from the many ppl who registered for their IKEA Family card.

Thanks a lot IKEA, but then I was left a conundrum, as the letter effectively informed me that I need to pick up the backpack at a specific time. Which I am unable to do so, going off to KL from Kelantan just to claim a prize is too much for me. Called the customer service, told them my situation and they asked me to email them so that they can help me better.

Emailed them detailing my problem, and I waited for quite sometime before they got back to me, and they informed me that I can pick up the backpack anytime, but informing that I should pick it up within 2 years. Now that is ample time. Very good customer service on part of IKEA. Thank you for making it a very good start to my year.

Adieu