Archive for November, 2009

Alhamdulillah after 3 months of talking on the phone, face to face meeting with various Telekom personnel and numerous excuses on why my phone is not connected.. finally I have my phone and my internet connection again.
Details on the ordeal? 13 July 2009 went to Tanah Merah TMPoint to arrange for transfer of my phone from Gua Musang to Machang. Yes Machang is so backwater that it only have a service office just like Gua Musang. 30th July after complaining to TM that they were very slow on installing the phone the contractor came. Installed the phone just fine but was stumped as they said that the Cabinet was out of order. They say that only TM personnel can fix it as they are not authorized to do so.
Waited till next week. Got nothing, lodged a phone complaint. Nothing again for a month or so then got a phone call from Telekom KB, informing me that the Cabinet was damaged that they had to get parts and that required a lot of bureaucratic work.
Then they informed me that it was done. Waited some more. Nothing again. Went down to Machang’s service office, complained about the connection problem. They said that they will have a look into it. I made multiple phone complaints until finally a person from KB called me and properly introduced himself and gave his phone number and said that he will follow through with me until my connection is up. Informed me that the thing is going to take longer as they are upgrading the system in my area and my application is put on hold until they finish. So I waited some more, that took another a month more until finally a lady called asking where exactly is my house. Saying that my problem was somebody put the wrong cabinet for my application. I waited some more then a man called yesterday asking where my house is again around early morning. Then later on he called to inform that my phone is now connected and told me my new numbers. Then in the afternoon a lady called to check on whether my connection is ok or not. Told her they was some buzzing and informed her to connect my streamyx ASAP.
Today got another call from another lady asking whether I made a request to install streamyx whether it was a new application or what. Got home this afternoon and checked that the line was still not on. Left the modem on autoconnect mode and after dinner checked the lights and noticed that the LED for ADSL was steady and that meant I had connection!. So here I am rejoicing my connectivity but be damned I just registered for Celcom BB just last week! another 50 ringgit per month But then again I’m cutting the internet at my mom’s house, nobody really use it anyway
On another note, my laptop which was sent for repairs (vga controller was going bonkers) was just received on Sunday.. that makes it 37 days without my precious laptop
So expect more entry from me real soon heheh
Adieu